We offer two shipping options:
1. Standard Delivery: Free shipping.
Home delivery within 2-6 working days from order confirmation. Please consult our Terms & Conditions for more details.
2. Express Delivery: 15€
Home delivery within 1-3 working days from order confirmation if order placed before 1 pm Paris time (France).
Please consult our Terms & Conditions for more details.
On the eu.vilebrequin.com website, we deliver the following countries:
- Czech Republic
- Germany, (excluding the municipality of Busingen (78266) and the island of Heligoland (27998)), Luxembourg, Netherlands and Belgium. For those destination, working day delivery times for Express is one (1) day. Between two (2) and five (5) days for the Standard delivery
- Croatia, Czech Republic, Denmark (Greenland and Faroe island excluded), Hungary, Ireland, Spain (Canary and Gibraltar islands, Ceuta and Melilla excluded), Finland (Åland islands excluded), Greece (Athos region excluded), Italy (except the Vatican area, Campione d'Italia, Livigno and San Marino), Poland, Portugal, Slovakia, Slovenia and Sweden. For those destinations, working day delivery times for Express is two (2) days. Between three (3) and six (6) days for the Standard delivery
Delivery time is considered as the time to the first presentation of the consignment, except as a result of circumstances beyond our control (notably days with imposed driving bans, public holidays in France or abroad, hold-ups in customs, force majeure).
While we do our very best to deliver your products within the timeframes defined above, delivery dates remain estimates, they are not guaranteed, and cannot be invoked against us. However, the delivery within the maximum period of thirty (30) days from the date of receipt of the Delivery Email is guaranteed.
Should the situation arise where it proves impossible to respect the initially planned delivery date, you will be informed as soon as possible, while also indicating a new estimated delivery date, without incurring any liability, provided, however, that you cancel your order if the delay in delivering it exceeds thirty (30) days. To cancel your order, please email us at email@example.com. We will refund your order and any shipping charges if our product is not delivered within 30 days.
We ask you to please note that the transporter will require a signature upon delivery and cannot provide the products without one. If you place an order for several items, we might be obliged to deliver your products in more than one package or over several dates. If it is necessary to resort to more than one delivery, you will be notified in advance.
Your order will be sent to the delivery address indicated at time of ordering. We cannot be held responsible if this address is incorrect or incomplete.
During checkout or by logging into to your online store account, you can add new addresses to your account, so each time you check out you can choose from these stored addresses.
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.
After you place an order with vilebrequin.com, we will email you to confirm your order and again at the time of shipping. Please save these emails for your records.